In 2001 I decided to open my own Real Estate company (Noel Jones Kew) and asked for Gail’s assistance. As a technological Neanderthal I can’t stress enough just how comforting it was to be able to hand total responsibility for the purchasing and setting up of all of our hardware over to Gail. Competitive quotes were sought and Gail’s ability to walk me through the options in clear and concise language made the whole process seamless and allowed me to focus on the transactional side of the business.

Gail followed up the installation by training the key people in the use of the systems, many of which were new to the staff. The proof of her value was the smooth operation of the office in that initial start up phase – often a bumpy experience.

Following the successful beginning I then relied on Gail’s advice and guidance to ensure we had systems in place to comply with our legal obligations to Consumer Affairs as well as the Real Estate Institute of Victoria.
As time progressed, Gail moved into our Corporate Headquarters so our relationship matured as part of her role was the implementation and overseeing of Company Policy generally. One of her roles was overseeing the compliance requirements of individual offices and the fact that we were well organised  meant that those visits went smoothly. The same can be said for the periodic inspections from Consumer Affairs.

I became one of the three Directors of Noel Jones for eighteen months and can verify from first hand experience the value Gail brought to that organisation. Her first rate organisational skills were acknowledged by every Director of every office. Suffice to say that Gail would be great at herding cats!

In summary, I have dealt with Gail in a variety of roles over the ten year period that I owned my business. On every occasion she has provided timely and appropriate advice, guidance and hands on assistance in a most professional manner.

Bruce Severns  – Licensed Estate Agent, Auctioneer


Managing Residential Owners Corporations – As a licensed estate agent with more than two decades experience Gail has a thorough understanding of the issues associated with Owners Corporations and how to deal with them in compliance with the appropriate legislation.

Real Estate Consulting and Start ups – Gail’s past experience as Chief operating officer of a major real estate franchise gives her a unique ability to solve an enormous variety of problems that may arise in a real estate office.

Real Estate Compliance Audits – I have personally benefitted from Gail’s skills as a corporate auditor of multiple real estate offices, her knowledge of compliance requirements is unsurpassed.

Training and Coaching – Gail has the benefit of being both a practitioner and a qualified trainer with a vast knowledge of legislative and workplace issues occurring in real estate.

MYOB/BAS – Past roles in managing a multi office real estate group saw Gail demonstrate her significant skills with business accounting and assisting offices with their compliance issues.

Company Policies and Procedures – Having been intimately involved in the creation of a major workplace document for a multiple office real estate group, Gail has all the attributes necessary to guide and advise estate agents in proper procedures, policies and compliance.

Adrian JonesPast President REIV, Past President REIA, Past Director for 10 yrs REIV , Past CEO of the Noel Jones Group, Former owner of Woodards Real Estate


I first met Gail four years ago when I was completing my Certificate IV in Property Services at REIV.

I cannot speak highly enough regarding her professional support for me during these years. She has not only been available whenever I’ve called on her, but she’s gone beyond the requirements of her professional duty and become a staunch supporter and friend as I ventured into my own business. Her knowledge, professionalism and vast experience in the Real Estate industry have been an incredible help, and her willingness to share that expertise with me has been valuable beyond words.

Julie DemczukDirector / Licensed Estate Agent CEA (REIV)
Exclusive Property Management Gippsland Pty Ltd